Removing friction and cognitive load from a customer's flow
Optimising a customer's flow through simplifying the options for their insurance policies. We minimised subjective time by breaking down each stage into chunks and having a clear progress bar, with intelligent defaults for the form.
Driving web traffic and car sales with behavioural science principles
Helping Honda move from overloading their audience with content to making decsions and taking action. I also inititated Honda's first Global Experience Language (GEL) design system to help align accounts, design, development and car dealers have a consistent interaction across all ecosystems.